Kraken Blog/
New security features: how to verify a call is really from Kraken Support
Kraken has implemented new security features to verify phone callbacks from support agents, including real-time in-app banners and one-time verification codes to prevent impersonation scams.
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Why It Matters
These features address the common issue of phone spoofing and impersonation scams, providing users with a way to verify the identity of support staff during callbacks.